Science Track is a brand owned by CoherentPuzzle Unipessoal with VAT 514776943 at the address Centro de Empresas Inovadoras, nº1 6000-767 Castelo Branco, Portugal.

Terms and conditions:

By using Science Track's website, the user accepts its Terms and Conditions and data protection policy. Science Track reserves de right to modify the Terms and Conditions.

Conditions are established between:

1. On the one hand, CoherentPuzzle Unipessoal, owner of Science Track, with headquarters in Castelo Banco - Portugal.

2. On the other hand, any person that places an order (hereinafter referred to as Client/Customer ou User).

Orders dispatch is made to any place under the conditions identified below.

Order

By placing an order, the Customer expresses his/her complete acceptance of the general conditions of sale, prices and description of the products included in the transaction.

To place an order the Customer must provide the personal data as requested.

Any change to the order - to add or remove items - requires its cancellation and the placement of a new order. 

Each order is processed and sent separately. The Customer cannot add new items to orders already made, whether these have been paid or not.

Science Track reserves the right to refuse orders when:

- there are indications of fraudulent order;

- the information on the website, including information regarding prices and promotions, is incorrectly posted;

- a product is out of stock;

- it is not possible to obtain payment authorisation.

If any of these situations occurs, the Customer will be immediately contacted by our services.

Prices and dispatch

All prices on this website include VAT rates. Prices do not include shipping costs. 

Science Track ships to every region in Portugal, and Europe. Delivery dates are between three and ten days, depending on destination. Holiday banks or other special dates may delay delivery dates.

Shipping costs vary, according to the order's weight and destination. Shipping costs are the Customer's responsibility.

Orders start being processed after payment confirmation, which shall be done in a maximum of 48 hours, so that stock is not compromised.
 
Due to the time it takes to place an order, accepting it and sending a final confirmation email, Science Track cannot guarantee stock availability. In certain circumstances, Science Track can produce the item by request, however it may not be identical since it is manufactured.

If a mistake in a product description (price, details, colours...) is detected, Science Track will contact the Customer to assess whether they want to confirm the order within the right conditions, or if they opt for cancelling it.

Payment

Payment must be done via the methods mentioned in the website.

It is advised that, after placing the order, the order reference number is kept. If you prefer paying via bank transfer, please include your order's reference number (if you use home banking). To send the payment receipt as evidence, please use geral@science-track.com.

Your order will be sent after payment is received.

If bank transfer is not done up until 48 hours after the order is placed, the order will be cancelled.

Science Track is not responsible for delays resulting from actions outside its activity and effort, such as those caused by strikes or other circumstances which have an impact on delivery times.

Delivery of orders is made by the selected carrier within 2 to 3 working days in Portugal and Spain, around 3 to 5 working days in continental Europe, and around 7 to 10 working days in other continents, after payment confirmation.

If any product ordered is not in stock, the customer will be contacted to be informed of the period of time needed to supply the product. After this period expires, the Customer may request the cancellation of the order and the consequent return of the amount paid.

Returns, cancellation and exchange

Though Science Track has as its main concern the quality of the items and checks them prior to dispatch, it allows returns or exchanges due to lack of materials or faults, provided they comply with the conditions set out in these clauses.

Any order can be returned under the legislation in force (Article 6 of the Decree Law No. 143/2001 of 26 April), provided it is in the condition in which it was purchased, with all labels, in its original packaging and in perfect condition.

If you wish to make a return or exchange, you should always contact our services through geral@science-track.com. After that our services will inform you of the best procedure to make your return or exchange.

Returns and exchanges are free, assuming they comply with all the conditions previously mentioned.

To exchange an item, the Customer should always return it first and place a new order later in our website www.science-track.com.

If the purchased product is defective, the Customer must inform our services through the email geral@science-track.com, stating the order or invoice number and the description of the defect that was detected. The Customer will then be informed of how to return it. The costs of the return or collection of proven-to-be defective products are Science Track's responsibility.

Order cancellations should be made via email and will be accepted provided that the order has not been dispatched from the warehouse yet. For this purpose, the Customer must send an email to geral@science-track.com and indicate their order reference number, name and email address. 

Science Track reserves the right not to process orders when it finds some inconsistency in the personal data submitted by the Customer, who will be duly informed of the decision. Under these circumstances, the amount paid will be refunded.

Responsibility

All products marketed by Science Track comply with the Portuguese law. 

Science Track disclaims any liability for violation of the law of the country where the order is delivered. It is the Customer's responsibility to check with local authorities all conditions of import and use. 

Science Track is not liable for losses resulting from breakdowns or losses of connection of the operating system that might prevent temporary access or the provision of services to users. 

This website is kept as updated as possible, however it is not possible to guarantee that the platform and its contents do not present technical errors, viruses or other phenomena that might damage your electronic device. Science Track does not take responsibility for any loss a customer might endure as a result of using this website.

Safety and Privacy

Science Track guarantees the confidential and safe treatment of all information provided by its customers. Personal details are only kept for the brand's commercial use, never being given to a third party.

Customers will always have access to their own private details through our website or other contact platforms. Costumers have the possibility of removing or updating their personal details.

Additional information

Science Track cannot guarantee that every screen presents the right colours, so products may have slight colour changes. Science Track tries to guarantee all sizes are correct, however slight changes might occur.

Science Track reserves the right to, at any moment, modify products' descriptions, including prices, colours and sizes. 

In case you have any doubt, please contact Science Track by email, phone or by clicking here.

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