1. How can I receive information from Science Track by email?

You will regularly receive information on the Science Track products  if you are registered.

2. How do I know if you received my order?

After choosing your items, payment and after entering your mandatory personal data  and the validation of your order, you will receive an e-mail confirming receipt of your order.

3. When will I receive my order?

You will receive it between three to ten working days after payment confirmation. If any item is not available, we will inform you.

4. How does it work with the exchange and return of items?

At Science Track you can always make returns, under the conditions described on this website, and you must carefully read the “Terms and conditions” tab.

If an item is not in good condition, you can exchange it for another item or request a refund of your money.

5. What costs do I have to pay in addition to the order?

You will pay, on order, shipping costs.

In general, you will pay the costs of terminating the contract (return) - under the conditions described on this website, and you must carefully read the "terms and conditions" tab.

6. And if the contents of my order is not correct?

- If an item is missing: please inform us and we will send it without charging dispatch costs.

- If you receive an item you did not order: please return it, indicating which is the correct item and we will send it without charging dispatch costs.

- If you receive a faulty item: contact us and we will tell you how to return it; then we will send it back without charging dispatch costs or make a refund of the amount paid.

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